SANTA CLARA, Calif., March 19, 2026 (GLOBE NEWSWIRE) — SoundHound AI, Inc. (Nasdaq: SOUN), a world chief in voice and conversational AI, and Peet’s Espresso, some of the nation’s main strong point espresso manufacturers, as of late introduced they’re partnering to deploy SoundHound’s Worker Lend a hand, a voice AI-powered agent that empowers in-store groups with hands-free, real-time get right of entry to to essential data, bettering each worker beef up and the client enjoy.
Now are living throughout Peet’s core U.S. retail footprint – and increasing to all Peet’s espresso bars throughout the US – staff are being supercharged with voice beef up internally branded as “BaristAI,” that allows them to unencumber quick, correct solutions to their on-the-job questions with no need to seek the advice of a guide or interrupt every other busy colleague.
Accessed by the use of a headset microphone or virtual pill, this clever, always-on agent makes use of herbal speech to supply beef up for a spread of inquiries, together with:
Beverage recipes questions: Briefly getting up to the mark with a couple of seasonal methods and new beverages each and every 12 months. Step-by-step training on methods to get ready complicated beverages or customise them. Having a look up recipe playing cards as pictures that are particularly fitted to visible newcomers.Vitamin Data: Is the Peet’s Chilly Brew secure for anyone with a dairy hypersensitive reaction? What number of energy are in a Huge Iced Vanilla Latte?Operational assist: How do I shut the shop on the finish of the day? How do I position a request for extra provides?Troubleshooting: Espresso Urn has a blinking purple gentle. The coffee gadget isn’t heating up water. The espresso grinder is caught.
“At Peet’s, we’re dedicated to delivering a top-tier customer experience, and that starts with empowering our employees with the knowledge and confidence they need to do a great job,” mentioned Gordon Sour, Senior Vice President, Retail, at Peet’s Espresso. “With SoundHound’s Employee Assist agent, we’re giving our first-class teams access to all the information they need to deliver the best food and customer support – it’s like having a digital expert in every barista’s ears.”
Constructed to resist a fast paced retail surroundings, this generation is helping scale back practising time for brand spanking new hires and gets rid of the friction of continuously referencing manuals. Moreover, the Worker Lend a hand agent turns into a trusty beef up spouse for moments when the workers run into any problems and would differently have to break a senior colleague for assist. It additionally turns into an on-the-job-training-aid the place lots of the finding out occurs.
“Peet’s Coffee is an iconic brand, known for its commitment to craft and quality. We’re proud to partner with them to showcase how voice AI can not only optimize operational efficiency but also create a more supported and seamless environment for employees,” mentioned James Hom, Leader Product Officer and Co-Founding father of SoundHound AI. “When you empower a team with instant, hands-free knowledge, it directly translates into a better experience for every customer who walks through the door.”
SoundHound powers 1000’s of places with its industry-leading voice and conversational AI generation. For more info about SoundHound AI’s eating place strategies, discuss with: https://www.soundhound.com/voice-ai-solutions/eating places/.
About SoundHound AI SoundHound AI (Nasdaq: SOUN), a world chief in voice and conversational AI, delivers strategies that let companies to provide awesome studies to their shoppers. Constructed on proprietary generation, SoundHound’s voice AI delivers best-in-class velocity and accuracy in a large number of languages to product creators and repair suppliers throughout retail, monetary products and services, healthcare, car, sensible gadgets, and eating places. The corporate’s groundbreaking AI-driven merchandise come with Sensible Answering, Sensible Ordering, Dynamic Force-Via, and the Amelia Platform, which powers AI Brokers for endeavor. As well as, SoundHound’s Agentic AI for Automobile and Autonomics, a category-leading operations platform that automates IT processes, have enabled SoundHound to energy hundreds of thousands of services, and procedure billions of interactions each and every 12 months for world-class companies.
